We get this question all the time: “I received my tox order and the ice packs were melted… is my product still safe?”
Let’s break it down.
🔬 The Science Behind Botulinum Toxins
Korean botulinum toxins (like Innotox, Nabota, Rentox, Botulax, and others we offer at Aesthetic Korea) are freeze-dried powders not liquids. That’s important. Why?
Because freeze-dried (lyophilized) toxins are stable at room temperature for a reasonable amount of time, especially in their unopened vial.
🧊 Why We Still Ship with Ice Packs
We include cold packs as a precaution not because your tox will go bad if it warms up during transit.
Here’s why:
It reassures customers who expect cold packs.
It adds a layer of temperature control in hot climates or during delays.
It reflects our commitment to proper handling.
But if your pack arrives melted, don’t panic. That’s completely normal.
📦 Is Warm = Bad?
Nope. Here’s the truth:
Clinical data and manufacturer guidance both show that lyophilized toxins can tolerate normal shipping conditions, even without ice, for several days and still remain effective.
The temperature risk is more relevant after you reconstitute the vial with saline. Once mixed, the product should be kept cold and used within the appropriate window.
✅ Best Practices for Storage Once You Receive It
Unopened vials: Keep at room temp or store in the fridge (2°C–8°C) either is fine short-term.
After reconstitution: Keep refrigerated and use within 72 hours (unless the specific product says otherwise).
Avoid freezing: Never freeze a vial after mixing.
🧴 What About Liquid Toxins Like Innotox?
Innotox is pre-diluted and comes as a liquid, not powder. It’s more temperature-sensitive, but even then, it’s been formulated to withstand some variation during shipping.
Still, we recommend refrigerating it immediately after delivery to maintain potency.
🧘♀️ Final Word: Don’t Stress the Melted Ice
Your toxins are shipped fast, sealed, and handled carefully. A melted pack doesn’t mean your product is compromised. If you ever feel unsure, just reach out we’re always here to help.
At Aesthetic Korea, your success and safety are our top priority.
Need help or have a question? 👉 Message us on Telegram or through our SMS line we’re happy to support you 7 days a week.
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Shipping Korean Toxins: Is It Okay If the Ice Pack Melts?
🚨 Warm Packages, Weak Toxins? Let’s Clear the Air
We get this question all the time:
“I received my tox order and the ice packs were melted… is my product still safe?”
Let’s break it down.
🔬 The Science Behind Botulinum Toxins
Korean botulinum toxins (like Innotox, Nabota, Rentox, Botulax, and others we offer at Aesthetic Korea) are freeze-dried powders not liquids. That’s important. Why?
Because freeze-dried (lyophilized) toxins are stable at room temperature for a reasonable amount of time, especially in their unopened vial.
🧊 Why We Still Ship with Ice Packs
We include cold packs as a precaution not because your tox will go bad if it warms up during transit.
Here’s why:
But if your pack arrives melted, don’t panic. That’s completely normal.
📦 Is Warm = Bad?
Nope. Here’s the truth:
The temperature risk is more relevant after you reconstitute the vial with saline. Once mixed, the product should be kept cold and used within the appropriate window.
✅ Best Practices for Storage Once You Receive It
🧴 What About Liquid Toxins Like Innotox?
Innotox is pre-diluted and comes as a liquid, not powder. It’s more temperature-sensitive, but even then, it’s been formulated to withstand some variation during shipping.
Still, we recommend refrigerating it immediately after delivery to maintain potency.
🧘♀️ Final Word: Don’t Stress the Melted Ice
Your toxins are shipped fast, sealed, and handled carefully. A melted pack doesn’t mean your product is compromised. If you ever feel unsure, just reach out we’re always here to help.
At Aesthetic Korea, your success and safety are our top priority.
Need help or have a question?
👉 Message us on Telegram or through our SMS line we’re happy to support you 7 days a week.